Shipping policy

Shipping Policy

Thank you for choosing DiskCrafters for your CD printing and duplication needs. We are committed to providing you with high-quality products and services. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

Processing Times: At DiskCrafters, we understand the importance of timely order fulfillment. Our standard processing time for CD printing and duplication orders ranges from 1 to 6 weeks from the date of order placement. This timeframe allows us to maintain our commitment to quality while accommodating fluctuations in demand and customization requirements.

Shipping Fees: We offer shipping options at checkout for your convenience. Shipping fees are calculated based on the weight of your order and the destination address. Please note that additional postage fees may be requested for exceptionally large orders or shipments to remote areas. We will contact you promptly if any additional fees are required to fulfill your order.

Shipping Methods: At DiskCrafters, we utilize trusted shipping carriers such as Royal Mail and EVRI to ensure reliable delivery of your orders. Depending on the destination and size of your order, we will select the most appropriate shipping method to ensure timely and secure delivery. While you do not have the option to choose your courier, rest assured that we will select the best option available to meet your needs.

International Shipping: For international orders, please be aware that customs duties, taxes, and VAT may apply upon arrival in your country. These additional charges are not included in the product or shipping costs and are the responsibility of the recipient. To avoid any surprises, we recommend checking with your local customs office for more details before placing your order.

Additionally, international orders may be subject to additional shipping fees, which will be communicated to you once your order is ready for dispatch. These fees must be paid in full before the order is shipped. If the fees are not paid, the shipment will be delayed.

Order Tracking: For larger orders and shipments, you may receive a shipping confirmation email containing tracking information once your order has been processed and shipped. This allows you to monitor the status of your shipment and estimate the expected delivery date. Please note that small orders may not include tracking information, but rest assured that we will still ensure timely delivery and provide support if needed.

Lost or Damaged Shipments: While we take every precaution to ensure the safe and secure delivery of your orders, unforeseen circumstances may arise during transit. If your shipment is lost or damaged in transit, please contact us immediately, and we will work with the shipping carrier to resolve the issue and ensure your satisfaction. It's important to note that any damage or loss resulting from the actions of the delivery company is not within our direct responsibility. Therefore, we will not be held responsible for such occurrences. However, we are committed to doing our utmost to assist in resolving any issues with the courier on your behalf.

Questions or Concerns: If you have any questions or concerns regarding our shipping policy or any aspect of your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your experience with DiskCrafters exceeds your expectations.

Thank you for choosing DiskCrafters for your CD printing and duplication needs. We appreciate your business!